We have identified the root cause of this outage and will provide a post-mortem later this week.
Posted Aug 23, 2016 - 15:52 AEST
Monitoring
All affected servers have now been restarted, please contact support if your server is still inaccessible.
Posted Aug 23, 2016 - 14:45 AEST
Update
Servers located on nodes vps06, vps08, vps16, and vps24 are currently being booted.
Posted Aug 23, 2016 - 14:34 AEST
Update
As the issue is affecting other servers we are currently restarting all affected hosts. Restart of vps11 and vps15 was completed earlier and appears stable.
Posted Aug 23, 2016 - 14:28 AEST
Update
vps15 has been restarted and appears to be functioning correctly. We will now restart vps11
Posted Aug 23, 2016 - 14:15 AEST
Update
We are currently shutting down services hosted on node vps15 pending a system restart.
Posted Aug 23, 2016 - 13:50 AEST
Investigating
Our monitoring system is showing high packet loss to the three Xen host nodes "vps08", "vps11", and "vps15".